Warranty

Limited Lifetime Warranty

This warranty is transferable and applies to all excavator, skid steer and compact track loader motors which are no longer serviceable, in the intended application, due to a manufacturing defect. If you have one of our motors that requires replacement under warranty, VANROCK will send you a new motor free of charge, provided the motor passes inspection.

After the initial 100% replacement period, warranty consideration is provided on a prorated basis determined by years of service — for the life of the motor.

How It Works

We strongly believe in the quality of our motors, but if you find yourself with a failed motor, contact us right away.

If your motor fails due to a manufacturing defect within the first year, VANROCK will send you a new motor free of charge, provided the motor passes inspection. The original motor must be shipped to us first and received at our location before a new replacement is sent to you. We know time is important, and we will work through this process as quickly as we can to get you back on track.

After the first year, if you experience motor failure, a 10% credit will be applied on the initial purchase price towards the purchase of the same motor. From year 2 to 3, a 7% credit will be applied on the initial purchase price towards the purchase of the same motor. After 3 years, a permanent 5% discount on the initial purchase price will be applied to the purchase of the same motor.

This warranty is transferable with the original machine and is valid for the life of the motor.

Reasons For Voiding The Warranty

• Misuse or abuse.
• Improper installation that results in damage to the motor. Example: not connecting hoses properly.
• Not performing proper routine maintenance, or lack of maintenance.
• Accidents. Example: physical damage to the motor.
• Using incorrect fluids not recommended for your motor or machine.
• Disassembly or alterations.

VANROCK reserves the right to refuse warranty if the returned motor does not pass inspection, at VANROCK's sole discretion.

How To Make A Claim

Contact us at contact@vanrockglobal.com with your order number, machine model, a short description of the issue and a few photos or a video of the motor. Our technical team will respond quickly with the next steps and, where applicable, return shipping instructions.