Shipping & Returns

Why We Ship Factory-Direct

You may notice that we do not keep stock in the USA or Europe — and that is by design. Holding inventory in local warehouses means paying for storage, staffing, double handling and middlemen in some of the most expensive logistics markets in the world. Those costs do not make a final drive-track motor any better; they only make it more expensive.

Instead, every drive is quality-checked at the source and flown directly to you. By cutting out the warehouse chain, we can put that money where it actually matters — into the quality of the drive itself. It is the only honest way to deliver true OEM quality at these prices, and we believe a few days of air freight is a fair trade for a significantly better drive at a significantly better price.

Your drive is fully assembled, tested and export-packed in a custom heavy-duty crate before it leaves the facility.

Delivery Time & Carriers

All orders are shipped by air with DHL Express, FedEx or UPS — the most reliable international express carriers.

You will typically receive your final drive-track motor within 7–10 business days of placing your order. As soon as your drive is dispatched, you will receive a tracking number by email so you can follow the shipment door-to-door.

If a drive for your model needs to be prepared or tested before dispatch, our team will inform you of the expected timeline right away.

Shipping Costs

Shipping is included in the price you see. The price displayed in our store is the price you pay — for European customers, prices include VAT and shipping as indicated.

If any special delivery arrangement is required (remote locations, special handling, lift-gate delivery), contact us before ordering and we will confirm the options for your address.

Where We Ship

Online purchasing is currently available for customers in Europe, the United States, Canada, Australia and New Zealand. If your country is not listed, contact us — in most cases we can arrange delivery through one of our partner facilities.

Product Availability

VANROCK takes care to maintain accurate availability information and to fulfil every confirmed order. On rare occasions, a product may become unavailable following final order verification.

If we are unable to supply an item you have paid for, we will contact you promptly with an explanation and issue a full refund of the amount paid to your original payment method. Refunds are initiated within 1–2 business days of notification; your bank or payment provider may require a further 5–10 business days to make the funds available.

Damage In Transit

Every drive leaves our facility export-packed and photographed. If your package shows any sign of transport damage, please note it with the courier at delivery, keep all packaging, and contact us within 48 hours with photos. We will file the claim with the carrier and make it right — you will not be left dealing with the courier on your own.

Return Policy

If a drive needs to be returned, please notify us by email or through our contact form within 14 days of receiving it. All returned items must be dispatched back to us within 14 days of the original date of delivery.

The fastest way to start a return: if you ordered with a VANROCK account, you can file the return directly from your account. Sign in, open Your Orders, select the order and submit a return request under Returns — you can then follow the status of your request in your account at any time.

Please include your order number and the original receipt or order confirmation with any return request.

Return Condition

Returned drives cannot have been previously run or installed, and must be returned in new and unused condition with the original hydraulic caps, fittings and packaging.

If a drive has taken any form of damage during the original shipping, do not return it on your own initiative — contact us first so we can file a claim with the carrier and arrange the correct resolution.

Refunds & Inspection

Once your return arrives, it is inspected to verify that the drive is in new and unused condition. Upon successful inspection, your refund is issued to the original payment method. We will keep you informed at every step — confirmation of receipt, inspection result and refund confirmation.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is the result of our error (for example, a wrong item shipped). In that case we arrange and pay for the return ourselves.

We recommend using a tracked and insured service for any return; VANROCK is not responsible for packages lost or damaged during return shipping.

Warranty Claims

A return is not the same as a warranty claim. If your drive develops a problem after installation, contact our technical team first — most issues can be diagnosed quickly with a few photos and details, and warranty cases are handled separately from standard returns.

Questions?

Our team is happy to help before and after your purchase. You can reach us at contact@vanrockglobal.com or through the offices below.